hh: Frequently Asked Questions

Frequently Asked Questions


 
How can HUSKY help my child?
 
To grow up healthy, all children and teens need regular checkups at the doctor’s office. Kids get sick and accidents happen. Many youngsters need special care. Sometimes, there’s a hospital stay. To get good health care, families need health insurance. HUSKY health insurance will help you and your children get regular and emergency care—and help you afford it.
 
Is HUSKY for children in working families?
 
Yes! HUSKY is for children and teenagers, parents, relatives, caregivers and pregnant women. Children up to 19 are eligible in families of all income levels. 
 
Where can I get more information about HUSKY on the phone?
 
Call 1-877-CT-HUSKY (1-877-284-8759). Customer information hours are 8:00 a.m. to 8:00 p.m. Monday – Friday and 10:00 a.m. to 2:00 p.m. Saturday.
 
Who can apply for HUSKY on a child’s behalf?
 
One of the following adults can apply:
  • Parent with whom the child lives;
  • Non-custodial parent under court order to provide medical support;
  • Legal guardian;
  • Caregiver relative;
  • Foster parent
 
In addition, a teenager may apply on behalf of himself or herself, depending on the circumstances.
 
Can I apply from my home?
 
Yes. Applications can be made by phone and mail.
 
How does applying by phone work?
 
Call 1-800-656-6684 to reach application assistance. A customer service representative will answer your questions, begin the application with you, and mail it to you to complete and sign. Application assistance hours are 9 a.m. to 8 p.m. Monday-Thursday; 9 a.m. to 6 p.m. Friday; and 10 a.m. to 2 p.m. Saturday.
 
Why does the application ask about my family’s income?
 
Just to determine what part of HUSKY will serve your child, and whether you will pay a monthly premium and small co-payments when your child goes to the doctor (see HUSKY income chart for explanation of HUSKY A and B, and possible costs).
 
Is there any asset or personal property test to qualify for HUSKY?
 
No. Families do not have to report assets.
 
What happens after the application is sent in to HUSKY?
 
HUSKY staff review the information and will follow-up with you if additional information is needed. Applications are usually decided within 30 days from the time all information and verifications are received. When your child is accepted into HUSKY, you are asked to ‘enroll’ him or her into a HUSKY member health plan (Either a managed care organization or primary care case management directly with a health provider). HUSKY gives you freedom to choose one of several health plans to coordinate benefits for your family.
 
How does enrollment work?
 
HUSKY staff gives you information about the doctors, hospitals and other health care providers that participate in each of the health plans. After you select one of the health plans (Either a managed care organization or primary care case management directly with a health provider), a health insurance card is provided for the each member of your family that is enrolled. The health insurance card is used for payment when you go to the doctor, hospital, or other health care providers. In some cases, you will be asked to make small co-payments.
 
The application says that it is also a renewal form. What does this mean?
 
After you have enrolled in HUSKY, you’ll be asked to renew HUSKY services once a year. HUSKY will send you a renewal notice and form through the mail. It’s very important that you send in the renewal form to continue health coverage.
 
What is HUSKY Plus?
 
HUSKY Plus offers supplemental services for children with special needs in physical health care. HUSKY Plus services are available to most children in HUSKY B (see income chart). For children in HUSKY A, excellent special needs benefits are also available. Follow this link for more details on HUSKY Plus.
 
Are mental health and substance abuse treatment services available?
 
Yes. HUSKY members can receive these services by contacting the Connecticut Behavioral Health Partnership toll free at 1-877-552-8247; TTY/TDD 1-866-218-0525. They also have a website at www.ctbhp.com. Office hours are Monday through Friday, from 9 a.m. to 7 p.m. The Connecticut Behavioral Health Partnership will coordinate benefits and refer members to service providers.
 
Can parents get HUSKY services?
 
Depending on family income, parents or a caregiver relative may be eligible for HUSKY health coverage. See income chart or call 1-877-CT-HUSKY for more information. Parents can use the HUSKY application.
 
Can pregnant women enroll in HUSKY?
 
Depending on income, women expecting a child can enroll in HUSKY to support a healthy pregnancy and baby. See income chart or call 1-877-CT-HUSKY for more information. Pregnant women can use the HUSKY application.
 
What if I have any questions or problems with the application and enrollment?
 
Please call our customer service staff at 1-877-CT-HUSKY (1-877-284-8759); or 1-800-656-6684.
 
Is my privacy protected?
 
Client information at DSS is protected by federal and state laws and regulations. This section contains copies of these laws and regulations, the DSS Privacy Policy and official DSS forms related to your privacy rights.
 
How do parents contact HUSKY?
 
By telephone:
 
Call 1-877-CT-HUSKY
(1-877-284-8759) to:
  • Learn more about HUSKY
  • Receive an application
  • Apply by phone
8:30 am - 8 pm Monday through Friday
10 am - 2 pm Saturday
 
Call 1-800-656-6684 to:
  • To apply by phone
  • To check on the status of a filed application
9 am - 8 pm Monday through Thursday
9 am - 6 pm Friday
10 am - 2 pm Saturday
HUSKY customer service representatives will help you with the application process.
TDD/TYY line for persons with hearing impairment:
1-800-842-4524
 
Se habla español.
 
By regular mail:
 
To request an application, submit an application or
for questions about application processing:
 
HUSKY Plan
P. O. Box 280747
East Hartford, CT 06108
 
For inquiries to the Department of Social Services (administering agency):
 
HUSKY Plan
c/o Department of Social Services
25 Sigourney Street
Hartford, CT 06106-5033
 
By E-mail:
Email your comments and suggestions about this Web site to Webmaster
 
TDD/TYY line for persons with hearing impairment:
1-800-842-4524
 




Content Last Modified on 1/12/2010 1:27:37 PM